General Terms and Conditions

For the purchase of goods (fan merchandise) from FC St. Pauli Merchandising GmbH & Co. KG.

1. Scope of the T&C

All deliveries and services provided by FC St. Pauli Merchandising GmbH & Co. KG in connection with the sale and delivery of goods (fan merchandise) from the online shop and the fan catalog are carried out exclusively on the basis of these General Terms and Conditions (T&C).

2. Ordering

2.1 The buyer's contractual partner is FC St. Pauli Merchandising GmbH & Co. KG, Harald-Stender-Platz 1, 20359 Hamburg, Tel.: 040 / 317 874 888, Fax: 040 / 317 874 988, E-Mail: info@fcsp-shop.com. 2.2-2.4 Orders can be placed by telephone, e-mail, letter, fax, or in the online shop. The contract is only concluded when you receive a written confirmation by post or e-mail. 2.5 Minimum order value: €9.95. 2.6 Delivery is subject to availability. If the goods are not available, you will be informed and your money will be refunded. 2.7 Illustrations and descriptions may deviate slightly (e.g., due to production). 2.8 Your order data is not stored. You can print it out directly after sending the order. 2.9 We take back packaging without disposal symbols. Call us: 040 / 317 874 888. 2.10 Should incorrect price information appear in the online shop due to technical reasons, input errors, or other causes, FC St. Pauli reserves the right to cancel the relevant order. In this case, the customer will be informed immediately and any payments already made will be refunded without delay. There is no claim to delivery of the goods at the incorrectly stated price.

3. Vouchers

3.1 Vouchers are available in the online shop. Sent by e-mail as a PDF. 3.2 The contract is concluded in accordance with section 2.4. 3.3 Valid until the end of the third year after purchase.

4. Discounts

Members of FC St. Pauli v. 1910 e.V. and chairpersons of registered fan clubs receive a 10% discount when shipping to the registered address and stating the membership number in the comments field. No discount on reduced items, price-linked items (books, pictures, etc.), or solidarity items (Soli-items).

5. Payment Terms, Delivery, Shipping Costs, Return Costs

5.1 Delivery takes place within 5 working days (Mon-Fri) with DHL, provided the goods are in stock. Germany (DE): €5.95 (free from €75) EU: €15 (free from €150) USA: €50 Worldwide: €40 via sea freight Shipping costs for bulky goods may deviate and will be shown separately. 5.2 You bear the return costs and any customs duties yourself. 5.3 Partial deliveries are possible. 5.4 Payable via PayPal or credit card. International orders only via PayPal or credit card. 5.5 Refunds are made after receipt of the goods via the original payment method.

6. Cancellation Policy

6.1 You have 14 days to cancel the contract. 6.2 After cancellation, you will receive your money back including shipping costs (unless you chose a different delivery method than the standard one). Refunds are made via the original payment method. Returning the goods is at your own expense. Personalized products are excluded from cancellation. Download Cancellation Form

7. Warranty Rights, Limitation of Liability

7.1 Statutory warranty rights apply. 7.2 Liability only in cases of intent or gross negligence, except for injury to life, body, or health, as well as according to the Product Liability Act.

8. Sale of Individualized Products

8.1 You guarantee that all motifs are free of third-party rights. No legal violations or immoral content. 8.2 We check and reject discriminatory, racist, or politically sensitive content.

9. Applicable Law, Data Protection, Jurisdiction, Battery Disposal

9.1 German law applies. UN Sales Law (CISG) is excluded. 9.2 Data protection according to GDPR. Details in our Privacy Policy. 9.3 Place of jurisdiction is Hamburg. 9.4 Do not dispose of batteries in household waste! Return them to us or a collection point. Marking: Cd, Hg, Pb.

10. Eye-Able

Eye-Able is a software from Web Inclusion GmbH to ensure barrier-reduced access to information on the Internet. The necessary files such as JavaScript, stylesheets, and images are loaded from an external server. Eye-Able uses the browser's local storage to save settings when functions are activated. All settings are only saved locally and not transmitted further. To ward off attacks and provide our service in near real-time, Eye-Able uses the Content Delivery Network (CDN) of BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia). This is used for the purpose of fulfilling the contract with our customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a safe, fast, and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain in the EU at all times to enable data protection-compliant processing according to GDPR. Web Inclusion GmbH does not collect or analyze personal user behavior or other personal data at any time. To ensure data protection-compliant processing, Web Inclusion GmbH has concluded contracts for order processing with our hosters IONOS and BunnyWay. Further information can be found in the privacy policies: https://eye-able.com/datenschutz/ https://bunny.net/privacy More info: Eye-Able Privacy & BunnyWay Privacy.

WHATSAPP CHANNEL

Description of Processing

We operate a WhatsApp channel to inform you about current offers, news, and other relevant information. WhatsApp channels are an optional service within WhatsApp, separate from the private messaging service, focused on one-way communication. Through this channel, you can receive our posts and interact with them through reactions, comments, or participation in surveys. As the operator of the WhatsApp channel, we do not receive any direct personal data from you. WhatsApp only provides us with aggregated and anonymized statistics that do not allow any conclusions to be drawn about individual subscribers. These statistics include, for example, the total number of subscribers, the reach of our posts, and anonymized information about interactions with the content we share. When you visit or subscribe to our channel, your name, phone number, and profile picture are not visible to us as channel administrators unless you have already saved us in your contacts. In this case, WhatsApp may show us your profile information (name, profile picture) and information about your interactions with our channel (reactions to posts, participation in surveys). For other subscribers or visitors to our channel, you and your interactions remain invisible in any case. The actual data processing is carried out by WhatsApp itself. Further information on data processing by WhatsApp can be found in the WhatsApp Channel Guidelines at https://www.whatsapp.com/legal/channels-guidelines/ and in the safety and privacy information for channels at https://faq.whatsapp.com/1318001139066835?helpref=faq_content. Further information on data protection at WhatsApp can be found at https://www.whatsapp.com/legal/privacy-policy.

Purpose

Processing is carried out to inform you about our products, services, news, and offers and to communicate with you via our WhatsApp channel. The anonymized statistics help us to optimize our communication and better tailor it to your interests.

Legal Basis

Processing is necessary to protect the overriding legitimate interests of the controller (Art. 6 para. 1 lit. f GDPR). Our legitimate interest lies in improving our information and communication offer as well as increasing our public reach through modern communication channels.

Storage Duration

Since we as channel administrators usually do not receive any direct personal data from you, we do not store any corresponding data. The anonymized statistics are stored by us for the duration of the operation of our WhatsApp channel.

Recipients and Transfer to Third Countries

In the context of using WhatsApp channels, data is transmitted to Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland or to Meta Platforms, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA as the operator of WhatsApp and processed there. Meta also processes your personal data in the USA.

Online Dispute Resolution according to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for Online Dispute Resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/.